I Received a Defective Item, Wrong Item, or My Order Has Not Arrived

1. Eligibility for Replacement:

   • Damaged items, incorrect items, or items not received after 30 days (excluding shipments marked as delivered on the carrier's website, such as USPS or Canada Post) are eligible for a free replacement within 7 business days.

2. Replacement Policy After 7 Days:

   • If 7 days have passed since your delivery date, unfortunately, we cannot offer a replacement.

3. Sales Policy:

   • All sales are final. If you received a defective or incorrect item, or did not receive your order after 30 days (excluding shipments marked as delivered), we will process a replacement instead of a refund.

Damaged Item:

1. A replacement order will be created with the same shipping speed as your original item.
2. Action Required:
   • Please send us three photos of the item from different angles to expedite the replacement process.
3. Return Policy:
   • If a replacement is processed, there is no need to return the damaged item.

Incorrect Item:

1. An incorrect item means receiving something entirely different from what was ordered.

   • Example 1 (Will be replaced): You ordered a dress but received a pair of shoes.
   • Example 2 (Will be replaced): You ordered lipstick but received mascara.

2. What Won't Be Replaced:

   • Example 3 (Will NOT be replaced): You ordered a weighted plushie and believe it isn’t weighted. We provide detailed product information to help you make an informed purchase, so if the item matches the description, we cannot process a replacement.
   • Example 4 (Will NOT be replaced): You ordered a jacket in size large and feel you received a size small. Please review the product details to ensure it meets your expectations before placing an order.

3. A replacement order will be created with the same shipping speed as your original item.

4. Action Required:

   • Please send us three photos of the item from different angles to expedite the replacement process.

5. Return Policy:

   • If a replacement is processed, there is no need to return the incorrect item.

Items Not Received After 30 Days:

1. Items that are not received after 30 days (excluding shipments marked as delivered on the carrier's website) are eligible for a free replacement.
2. A replacement order will be created with the same shipping speed as your original item.
3. Action Required:
   • If the tracking status shows "delivered," please contact your local post office for further assistance. Here’s a list of our most common carriers.
   • Click here for guidance on what tracking number to provide your local post office.