1. Missing Item(s) from Your Package

   1. Check If Items Were Shipped Separately:

      • If an item is missing, it may have been shipped separately. Please review your Order Confirmation to see if each item has a different tracking number.

   2. If All Items Used the Same Tracking Number:

      • If all items were shipped with the same tracking number, please submit a ticket here and attach a copy of the packing slip or any paperwork that came with your parcel. We will investigate further.

   3. If an Item Is Confirmed Missing:

      • If the packing slip or any attached paperwork shows that an item is missing, we will promptly ship the missing item(s) to you as soon as possible.

   4. If Items Were Shipped Separately:

      • If your items were shipped separately, please click here to learn how to track the remaining package.

   5. Contact Your Local Post Office:

      • For more details, you can contact your local post office. Here’s a list of common carriers.

   6. If You're Unsure Whether Items Were Shipped Together or Separately:

      • If you're uncertain, please submit a ticket here, and we will assist you further.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.