Locating a Missing Package Marked as Delivered

If Tracking Shows "Delivered" but You Can't Find Your Package

1. Check Safe Locations:

   • Look in your safe place or check areas where deliveries are often placed.
   • Ask neighbors (if safe to do so) if they received the package on your behalf.
   • Contact the carrier, as some may deliver until 10 pm. Please check our Carrier Contact Information.

2. Verify Your Shipping Address:

   • Double-check the shipping address in your order confirmation to ensure it's correct.

3. Look for Delivery Notices:

   • Look for a notice of attempted delivery or a postcard left by your local post office.

4. Check the Delivery Area:

   • Inspect the usual delivery location for your package.
   • Check places such as:
     • Porch
     • Garage
     • Exterior doors or hidden spots (e.g., under a mat or behind a back entrance)
     • Building’s front desk, reception area, or receiving area.

5. Wait for a Few Days:

   • In rare cases, packages may be marked as delivered up to 5 business days before they arrive, so please wait that period.

6. If You Haven't Received Your Package:

   • Contact us within 30 days of the expected delivery, and we will assist you as best as we can.

7. Important Reminder:

   • Once your package is handed over to the local post office, we no longer have jurisdiction over the delivery, as they are a separate entity. Please refer to the delivery notice provided on their website.
   • For further assistance, please call your local post office.
   • Here is our Carrier Contact Information.