Dissatisfaction with Product

1. Product Research Efforts:
   Our Product Research Team dedicates considerable time to selecting products that we believe will resonate with our customers. These items are chosen based on market demand, trends, and their popularity.

2. Customer Responsibility:
   As a small business, we have significant operational costs, so we kindly ask our customers to conduct thorough research before making a purchase. Please ensure you are fully informed about the product before proceeding with your order. If you believe the product may not be what you're looking for, we recommend refraining from completing the purchase.

3. Final Sale Policy:
   While we understand that you may be dissatisfied with your item, we regret to inform you that due to the operational costs already incurred, we consider all sales final. Refunds cannot be issued under any circumstances.

Incorrect Item Received

1. Definition of an Incorrect Item:
   An incorrect item is one that differs entirely from what was shown on our website.

2. Examples of Correctable Issues:

   • Example 1 (Replacement will be issued): You ordered a dress but received a pair of shoes.
   • Example 2 (Replacement will be issued): You ordered lipstick but received mascara.

3. What Won't Be Replaced:

   • Example 3 (No replacement): You ordered a weighted plushie and believe it isn't weighted as expected.
     • As a small business, we strive to provide detailed and accurate product descriptions, so if the product matches the description, we cannot process a replacement.
   • Example 4 (No replacement): You ordered a jacket in size large, but feel you received a size small.
     • We ensure that our product descriptions are thorough to help customers make informed decisions. If the item matches the description, we cannot process a replacement.

4. Replacement Process:

   • If your item is incorrect, a replacement order will be created with the same shipping speed as the original order.
   • Action Required:
     • Please send us three clear photos of the item you’ve received from different angles. This will help expedite your replacement order.
   • Return Policy:
     • If a replacement order is issued, there is no need to return the incorrect item.

Items Not Received After 30 Days

1. Eligibility for Replacement:
   If you have not received your item after 30 days (excluding shipments marked as delivered on the carrier’s website, such as USPS or Canada Post), you are eligible for a free replacement.

2. Replacement Process:

   • A replacement order will be created with the same shipping speed as your original item.

3. Action Required:

   • If the tracking status shows "delivered," please contact your local post office for further assistance.
     • [Here’s a list of our most common carriers.]
     • [Click here to find out what tracking number to provide your local post office.]

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.