Late Deliveries

While most packages arrive on time, sometimes orders may be delayed beyond the estimated delivery date. Several factors could contribute to late deliveries, including:

1. Incorrect Address or Missing Information:

   • If your address is incorrect or lacks details like apartment, building, floor, or unit numbers, it may cause delays.
   • If the address provided matches your Order Confirmation, please review the Shipping and Delivery section for further details.
   • If the shipping address is incorrect, we can no longer update it. Please contact your local post office directly for assistance. We have compiled some Carrier Contact Information here.

2. Severe Weather Conditions:

   • Weather events like storms, tornadoes, snowstorms, heat waves, or tsunamis can cause significant delivery delays. Like all companies, couriers face challenges when bad weather disrupts their operations.
   • Stay informed by checking local weather reports. If your local post office reports adverse conditions, it’s possible that your delivery will be delayed.
   • We appreciate your patience and understanding in these situations.

3. International Customs Procedures:

   • If your parcel is delayed in customs due to clearance issues, we ask for your patience and understanding while customs completes the necessary process.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.