If You See "jadeplushies" on Your Billing or Bank Statement:

"jadeplushies" will appear on your billing or bank statement when you make a purchase from us or our parent company. It will also show up when a subscription is renewed or if a family member purchases an item from "jadeplushies" or its parent company.

If You Can't Identify the Charge:

If you're unable to find the charge at jadeplushies.com, consider the following steps to help identify it:

1. Check Your Email:
   Search for emails with the subject lines "Thank you for your purchase" or "Order summary."

2. Look for Matching Receipts:
   Find a receipt that matches the amount shown on your billing or bank statement.

3. Identify the Sender:
   Review the sender’s email address and verify the domain’s website (e.g., "support@DOMAINWEBSITE.com").

4. Visit the Website:
   Go to the website associated with the domain and see if you recognize it.

5. If You Recognize the Website:

   • Look at the top of the website for a "Contact Us" link.
   • Scroll to the footer and click on "Submit a Ticket" for further assistance.

Contact jadeplushies Support

If you checked the domain's website above and your emailed receipts and you're still not sure why you were charged, contact jadeplushies Customer Service.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.