Shipping Information

Dispatch Timeframe:

• Orders are typically processed and shipped within 1 to 5 business days from the date of purchase.
• If your order ships earlier, we’ll send a shipping confirmation email, including the tracking number, to the email address provided during checkout.

Tracking Information:

• If you haven’t received your tracking number by the 5th business day, please check your Spam or Junk folder.
• If you still don’t see the email, reach out to us via the Contact Form on our website for assistance.

Delayed Shipping:

• Should your order not ship by the 6th business day, rest assured that our dedicated team is already addressing the delay and coordinating with the Fulfillment Team.
• Kindly allow up to 3 additional business days for us to provide you with a tracking update.

Delivery Information

Estimated Delivery Times:

• Within the U.S.: Delivery typically takes 7 to 20 business days.
• International Orders: Delivery usually takes 10 to 25 business days.

Understanding Tracking Delays: Occasionally, tracking information may not be immediately available for the following reasons:

• The initial scan might only occur when the package arrives at a regional hub or is out for delivery.
• Updates to the tracking system could be delayed.
• Some shipping methods, like standard international shipments, might not include tracking updates.

Delivery Beyond Expected Timeframes:

• 20+ business days (U.S.) or 25+ business days (International): Allow an additional 5 business days, as packages often arrive shortly after the expected timeframe.
• 30+ business days (U.S.) or 35+ business days (International): We deeply value your trust and are committed to resolving such delays. Our team will escalate the matter to the Fulfillment Manager for immediate investigation. Please allow 2 to 5 business days for us to get back to you via email.

How We Calculate Shipping and Delivery Dates

1. Estimated Delivery Date:
   • This is calculated by adding the transit time to the order’s dispatch date.
2. Transit Time:
   • This depends on the selected shipping option and is measured in business days. Weekends and holidays are generally excluded unless specified during checkout.
3. Order Within Timer:
   • Occasionally, a countdown timer is displayed, indicating the timeframe to place your order to meet the estimated delivery date.
4. Free Shipping:
   • For orders with free shipping, delivery is expected within 7 to 25 business days. While processing may take longer, we ensure the package is shipped in time to meet this estimate.

Expedited Shipping

• Expedited shipping is rarely offered to keep product costs affordable.
• If available, expedited delivery times are as follows:
  • U.S.: 7 to 15 business days
  • International: 10 to 20 business days

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.