Skip to main content
Submit a Ticket 👉
https://jadeplushies.zendesk.com/hc/en-us/requests/new
Home
Track Package
Submit a request
Home
Track Package
Submit a request
jadeplushies.com
Post-Sales Inquiry
Search
Post-Sales Inquiry
VIP Subscription
Understanding Unfamiliar Charges
Undeliverable Packages
Issues with Returned Packages
Track Package
What is the process to track my order?
Shipping & Handling Fees for Discounted Items
Shipping and Handling Fees on Sale Items
Refunds | Returns
I am seeking a refund for my order
Missing Item/s
I haven't received all of the items I ordered
Late Deliveries
My order has not arrived, and the delivery timeframe has passed.
Import | Customs Fees
Import Duties and Customs Fees
Edit Order
Can I make adjustments to my order?
Delivered But Not Received
Locating a Missing Package Marked as Delivered
Damaged | Incorrect Item
I Received a Defective Item, Wrong Item, or My Order Has Not Arrived
Lifetime Warranty / Order Insurance Overview
Carrier Contact Information
What is the process to track my order?
Cancel Order
I wish to cancel my order